Frequently Asked Questions

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When Would My Order Ship?

Lagos orders placed before 9AM would ship the same day for delivery.

Out of Lagos orders would also be dispatched same day if order is placed by 12noon


No dispatch / deliveries on Sunday
Delivery time line for Lagos order is between 12hrs – 24hrs after dispatch.


Out of Lagos, 2 – 3 working days depending on actual location

Are Items Authentic?

ALL items are sourced and
received directly from manufacturers & suppliers from the UK & US and
are 100% authentic. That is our brand promise to you

Are Items On The Website Available In Stock?

If its available to buy on the website then it’s in stock. If it is sold out on the website it’s out of stock. The website inventory is always updated

What Forms Of Payment Do You Accept?

We accept bank transfers & card payment on the website only. We do not offer payment on delivery

Can I Return Or Exchange My Product?

We aim to ensure customer satisfaction, however we are unable to accept returns / offer exchange products for the safety of all our customers as skincare are sensitive products. However in very rare cases where there a wrong item is received this would be retrieved and order would be fulfilled

Other Enquiries & Clarifications

For any further enquiries, please email us at support@hellobeautyng.com or via Whatsapp on – 0819 999 9920