FAQs
Ask questions about your order or just to touch base with us on how we can serve you better. Every feedback is highly appreciated.
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Lagos orders placed before 9AM would ship the same day for delivery.
Out of Lagos orders would also be dispatched same day if order is placed by 12noon
No dispatch / deliveries on Sunday
Delivery time line for Lagos order is between 12hrs – 24hrs after dispatch.
Out of Lagos, 2 – 3 working days depending on actual location
ALL items are sourced and
received directly from manufacturers & suppliers from the UK & US and
are 100% authentic. That is our brand promise to you
If its available to buy on the website then it’s in stock. If it is sold out on the website it’s out of stock. The website inventory is always updated
We accept bank transfers & card payment on the website only. We do not offer payment on delivery
We ship all over Nigeria and to most African Countries. Please Contact Us for shipping fee to African countries.
We aim to ensure customer satisfaction, however we are unable to accept returns / offer exchange products for the safety of all our customers as skincare are sensitive products. However in very rare cases where there a wrong item is received this would be retrieved and order would be fulfilled
For any further enquiries, please email us at support@hellobeautyng.com or via Whatsapp on – 0819 999 9920